Smart Services CRC has a pipeline of technologies from research tested concepts, through to a full suite of 30 demonstrators to commercial deployment. Below are only a few of the many demonstators we have to offer [See more...].


Surface Computing (TableTop)

Surface Computing uniquely returns collaboration to a natural and exciting use of digital media across a table, wall or any convenient surface. Developed at the University of Sydney this demonstration showcases a number of innovative new ways in which users can natively interact with surface-based applications for collaboration, learning, entertainment and planning in different services industries. TableTop is device and operating system independent, supporting a range of input and output devices, which provides a significantly lower entry point cost and the ability to take advantage of any collaboration space.


Spatial 3D Video Conferencing (iSee)

Developed at the University of Wollongong iSee brings together the best of virtual worlds and videoconferencing for a high-quality online collaboration experience. The video stream captured by the webcam of each participant is rendered in a virtual environment that also features spatial sound for a totally immersive communication experience. iSee supports many to many group collaborations in a single space and in break out spaces, everyone can hear and see everyone within their visual and audio range, including multiple conversations at the same time, just like in the real world.


Smart Video Optimiser (Mobile Video)

Developed at QUT this unique product uses Region of Interest (ROI) based video encoding to reduce transmission bit rates up to 60% without noticeable degradation of the image when compared to standard compression methods. ROI refers to the content in the video frame that most captures the viewer’s attention. Smart Video Optimiser automatically detects the primary regions of interest and displays them at a higher bit-rate while the secondary regions are displayed at a lower bit-rate. The overall result is lower bit rate transmission with no perceived loss of image quality by the viewer, in other words, reduced bandwidth usage and costs that enables increased video consumption to mobiles and online channels.


Augmented Reality Sales Channel (AR Sales)

The Augmented Reality Sales Channel (ARSC) is a client/server application that enables consumers to view items (e.g. TVs, furniture, electronic goods, white goods etc) within the proposed space for the item in their home, superimposed on a live camera feed from their Smartphone or tablet. While such augmented reality applications are not new, the Smart Services/QUT prototype incorporates a server component, and is unique in that it allows a sales assistant to talk to and interact with the consumer in real-time. The sales assistant appears as an avatar that is rendered alongside the virtual goods. ARSC is looking to increase interest conversion to sales and reduce goods returned for retailers.



Making the design and use of forms to be presented and completed as part of service interactions quick and easy.